Shipment informations

Delivery time

The delivery time for items usually takes 2 to 3 working days from receipt of payment.

Delivery Information

The exact delivery time for your order will be shown to you in an online order in the shopping cart and communicated in person by a telephone order by our staff. If you have given us your e-mail address when ordering, we will also send you an order confirmation, in which you will be confirmed once again the delivery time. Your e-mail address will also provide you with additional helpful information in connection with your order, such as: Delivery and returns confirmations or free payment reminders.

Delays

If some items are not available at short notice or the promised delivery time is delayed, you will be informed by e-mail.

Broadcast division

If the waiting time is too long, we automatically carry out a distribution of the consignment, ie you will receive the deliverable items and the delayed items will follow in a separate package. If we have your e-mail address, we will inform you with a delivery confirmation about the dispatch of your order in several packages.

Logistics partner

For shipping of some of our products we use the Amazon shipping service for online shop operators (FBA). For this purpose, only the address data absolutely necessary for the fulfillment of the contract for the purpose of dispatch are passed on to Amazon. Your data will not be processed or shared to other parties.

If the shipment is made directly by us as a seller, the ordered items will be packed by us as soon as possible and handed over to our logistics partner. Please note that we have no influence on delays caused by our logistics partners.

Shipment tracking

Based on the parcel identification number / shipment number you can always find out about the current shipment status of your parcel. Further information on shipment tracking can be found in your delivery confirmation by e-mail or by calling our customer service.